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At Alpaca MOT, we are committed to protecting your privacy and looking after your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our mobile husbandry and handling services, or fill out our Client Service Agreement & Consent Form.

 

Who We Are

Alpaca MOT provides mobile alpaca handling and husbandry support across our operating region in the United Kingdom, as well as remote advisory, mating, and birthing support to clients globally. Under UK data protection law (UK GDPR and the Data Protection Act 2018), we act as the "Data Controller" for your personal information.

If you have any questions about this privacy policy or how we handle your data, you can reach us directly using the details below:

 

• Business Name: Alpaca MOT

• Main Operating Location: Hampshire, United Kingdom

• Email Address: alpacamot@gmail.com

• Website: alpacamot.co.uk

 

Information We Collect

We only collect the information necessary to provide our services safely and manage our business. This includes:

 

• Contact & Identity Details: Your name, billing address, site/field address, phone number, and email address.

• Emergency & Veterinary Info: Your emergency contact’s details and the details of your registered veterinary practice.

• Animal Information: Details about your animals, their medical history, and handling behaviours.

• Media: Photographs or videos of your animals, but only if you have granted explicit consent on our form.

 

How We Use Your Data

We use your personal data to:

 

• Schedule, coordinate, and perform our mobile husbandry, mating, and birthing services.

• Invoice you and maintain accurate administrative/tax records.

• Contact your registered vet directly in the event of an urgent, time-sensitive animal welfare concern where you cannot be reached.

• Share approved educational or promotional photos of your alpacas on our social media channels (strictly subject to your opt-in consent).

 

Data Sharing & Third Parties

We do not sell your data, and we do not share your personal information with third parties for marketing purposes. We only share information with trusted third-party processors required to run our business, which includes:

 

• Administrative Systems: Secure email providers, accounting software, cloud storage, and invoicing tools.

• Emergency Care: Your registered veterinarian if your animals require immediate attention and we need to consult them.

 

Data Retention

In line with standard UK business and tax practices, we retain financial, billing, and contract records for up to 6 years. After this period, data is securely deleted or anonymised.

 

International Data Transfers (For Clients Outside the UK)

Because we offer remote consultancy and support to clients living abroad, your personal information will be sent to, processed, and stored in the United Kingdom.

 

• By submitting your details, booking a remote consultation, or signing our agreement, you acknowledge and agree to this transfer.

• We ensure that all international client data is handled with the same high standard of security and encryption required under UK data protection laws.

 

Photo and Social Media Consent

If you choose to opt in to media sharing on our consent form, we may use photos/videos of your alpacas for educational or promotional purposes.

 

Your Right to Withdraw: You can completely withdraw your photo consent at any time. Simply email your request to alpacamot@gmail.com, and we will promptly remove the media from our platforms.

 

Your Legal Rights

Under UK data protection laws, you have rights regarding your personal data, including:

 

• Access: The right to request a copy of the data we hold about you.

• Correction: The right to ask us to fix inaccurate or incomplete data.

• Restriction/Objection: The right to limit or object to how we process your information.

• Erasure: The right to ask us to delete your data (where we are not legally obligated to keep it for tax/accounting purposes).

 

To exercise any of these rights, please contact us at alpacamot@gmail.com.

 

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. We will notify active clients of any material changes before subsequent visits.